Since 2017, Harmony Fire has become the 72nd fastest-growing company in Europe, but we’re aiming even higher.
It is our mission to continue that growth with the knowledge that the more we grow the greater the impact we can have, this means reaching more people, increasing our social impact and providing more progression opportunities for our team.
We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% compliant.
By delivering the highest-quality service, continuously championing our values and going above and beyond to succeed, we can achieve our growth mission and make the UK safer, one home at a time.
We do this, through our unique methodology.
Think – Challenging our people to create ideas that provide solutions for a safer, more affective, and risk averse business future.
Protect – Translating research into resilient and practical applications that allow people and businesses to achieve their best in safer, better protected environments.
Sustain – Developing partnerships built on mutual trust and understanding the needs of a client to deliver better value.
Ranked in the top 25 best service companies to work for in the UK, we now have an opportunity for a Service Engineering Supervisor working within our Service Team.
Key Requirements:
- Line management of a team of Service Engineers, ensuring required levels of safety, Customer satisfaction, quality & productivity are consistently achieved.
- The role will also include carrying out jobs yourself, as required, including PPMs, Remedials, Installations and Callouts.
- Addressing Customer issues and resolving queries relating to a wide range of service & install activities.
- Responsible for engineer auditing, mentoring, PDPs, identifying training requirements, maintaining the competency matrix and general supervision & support.
- Providing specific support to our Apprentice Service Engineers, to ensure their progress is monitored and their development is positive.
- Checking Engineer OOH Overtime Claims, to ensure their accuracy & validity.
- Responsible for maintaining a robust OOH Callout Rota.
- Liaising efficiently with Customers, Service Engineers and the wider Harmony Team.
- Ensuring adherence to all Company Policies & Procedures.
- The role will be primarily field based but will also involve some time in the office.
What we look for in our people
Firstly, we embrace the value of Athletes Grit. This means having an unwavering determination and never giving up, even in the face of challenges. We encourage our team members to go the extra mile, constantly pushing themselves beyond their limits to achieve success.
Next, we believe in the value of Captains Duty. Acting like a leader and taking responsibility is crucial to our company culture. We expect all team members to demonstrate a sense of duty, keeping their promises and fulfilling their commitments.
Lastly, we foster a Fun-Loving Heart. We aim to create a positive and enjoyable work environment by encouraging genuine care and good company among our employees. This translates to spreading positive energy, supporting one another, and finding joy in the work we do.
By understanding and embodying these values, you will not only contribute to our company's success but also thrive personally and professionally.
Why work for Harmony Fire
At Harmony Fire, we are committed to providing:
- A collaborative and supportive environment in which you can grow and develop your career
- The tools and opportunity to do work you can be proud of
- A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
- Bespoke Personal Development Plan for every employee
- Ongoing training, coaching and mentoring
- Spacious and modern workspaces with state-of-the-art facilities
Benefits:
- Lunch, snacks and refreshments all provided, including fresh fruit and ‘Take Away Friday’
- Unlimited holiday provision
- Bonus, all Harmony Fire employees are included in a bonus scheme with the opportunity to earn up to 50% of annual salary
- Team socialising budget for all employees
- Family friendly policies including enhanced Maternity and Paternity
- Cycle to work scheme
- Reward and Recognition scheme – European mini-breaks on offer
- Two company events each year
- Auto-enrolment pension scheme
Harmony Fire is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.
We want everyone who works with us to feel valued and to make a difference.
Are you ready to join us?